Return Policy

All of our garments are made and/or printed to order.  For this reason we do not issue replacements or refunds for items that we provided correctly.

We provide a size guide for all of our products.  Please note that our size guide measurements may vary by 2.5cm.  This is within our tolerance.

If an error has been made by us, we will fix the error and send you the correct garment as soon as possible.  If a replacement is not possible, we will refund you. 

Please note: In most cases, we will require the garment(s) to be returned before processing your replacement or refund.

If you have made an error during the order process, contact us immediately. If we are able to make changes to your order prior to production we will.  Generally speaking, we do not hold any stock. Your garments are made and or printed specifically for your order. Consequently, we do not issue replacements or refunds for items provided correctly.

 

Privacy Policy

Last updated: 6th May 2024

This Privacy Policy describes how Onu Custom ("we", "us", or "our") collects, uses, and discloses information when you use our website located at www.onucustom.com (the "Site") and any services offered through the Site (collectively, the "Services"). By accessing or using the Site or Services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information about you when you interact with us through the Site or Services. The types of personal information we may collect include:

1. Information you provide to us, such as your name, email address, postal address, phone number, and payment information when you make a purchase or sign up for an account.
2. Information automatically collected when you use the Site, such as your IP address, browser type, operating system, and browsing behavior.
3. Information collected through cookies and similar tracking technologies.

How We Use Your Information

We may use the information we collect for various purposes, including:

1. Providing and maintaining the Site and Services.
2. Processing and fulfilling your orders.
3. Communicating with you, including responding to your inquiries and providing customer support.
4. Personalising your experience on the Site.
5. Analysing trends and user behaviour to improve our Site and Services.
6. Complying with legal obligations.

Disclosure of Your Information

We may disclose your personal information to third parties for the following purposes:

1. Service Providers: We may share your information with third-party service providers who assist us in operating the Site and providing the Services.
2. Legal Requirements: We may disclose your information when required by law or in response to a valid legal request, such as a subpoena or court order.
3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use certain features of the Site or Services.

You may also opt-out of certain data collection and processing practices, such as targeted advertising, by adjusting your browser settings or by contacting us directly.

Data Security

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

The Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@onucustom.com.

This Privacy Policy was last updated on 6th May 2024.